Get more value and less risk from your technology suppliers
Technology vendors and contracts are among the biggest costs and risks in any IT portfolio. We help you source the right suppliers, set up contracts that protect your interests, and manage performance throughout the relationship.
We bring the technical understanding to ask the right questions, so your contracts reflect what will actually be delivered.
Talk to usAll servicesWhat we deliver
Sourcing strategy
Market scans, make-or-buy analysis and sourcing strategies for software, cloud, services and AI.
RFI, RFQ & RFT support
Requirements, evaluation criteria, scoring models, vendor demonstrations and clear recommendations.
Due diligence
Assessment of vendor capability, security posture, financial stability and references.
Contract & SOW support
Technical and commercial input into contracts, statements of work, service levels and acceptance criteria.
Vendor performance management
SLA and KPI frameworks, service reviews, scorecards and issue resolution.
Renewals, exit & transition
Benchmarking, renegotiation support and planned transitions between suppliers.
Key contract areas we review
| Area | What we check |
|---|---|
| Scope & deliverables | Clear, measurable deliverables and acceptance criteria. |
| Service levels | Availability, response and resolution targets, with meaningful service credits. |
| Pricing | Rate cards, volume tiers, indexation and usage-based charges. |
| Data & security | Data ownership, residency, privacy obligations, security controls and breach notification. |
| Intellectual property | Ownership of deliverables, code and configurations. |
| Exit & transition | Data return, transition assistance and termination rights. |
The vendor lifecycle
- PlanDefine needs, budget, timeline and the sourcing approach.
- SourceRun the market approach and evaluate responses objectively.
- ContractShape terms, service levels and statements of work with your legal team.
- OnboardMobilise the vendor with clear governance, reporting and access controls.
- ManageTrack performance, value and risk, and plan renewals or exit early.
Tools and frameworks
Let’s discuss your project
Tell us what you need and we will propose the right team, approach and engagement model.